SUNDRIES ONLINE ORDERING

  TERMS AND CONDITIONS

     PRIVACY STATEMENT

1.   Our ordering process will ask you for postal address, phone numbers and email address. This information ensures your order is processed as accurately and efficiently as possible. We can ensure this information will not be divulged to any other companies or individuals with out first obtaining your approval. Flowervision (Bristol) Ltd operate within the guidelines set out by the UK Data Protection Act (1999). Credit Card details will not be kept after completion of each order.

    TERMS OF DELIVERY:

1.        Flowervision (Bristol) Ltd will endeavour to process and dispatch all orders placed by 10am (subject to availability) by courier on a 2 day service.

2.       No guarantee as to time of delivery is given or implied.

3.       Flowervision (Bristol) Ltd is not responsible for any loss of profits arising from late or non-delivery of goods howsoever caused.

4.       In the event of delivery of damaged goods or part of the consignment missing, Flowervision (Bristol) Ltd must be notified within two days of delivery, otherwise claims cannot be accepted.

5.       In the event of goods not being received within ten days of order please contact Flowervision (Bristol) Ltd, who with the courier will endeavour to rectify the problem and arrange a re-delivery.

6.       We would advise that it is important for you to instruct your staff to sign for goods correctly. In case of shortages, only the number of cartons received should be signed for and the words "Damaged (Contents Unexamined)" added. The signing "Unexamined" only is not sufficient for the carrier to accept claims.

7.  Delivery Charges quoted are for mainland United Kingdom. Offshore will incur a surcharge, please contact us for a         quotation.

8.  Flowervision (Bristol) Ltd will package goods as securely as possible using protective packaging products which include bubble wrap for certain items and boxing with the utmost care and attention.

    CONDITIONS OF SALE:

1.        Orders are accepted subject to being available and unsold at the time of the order.

2.       All Orders must be paid for by Credit or Debit Cards. Customers will be contacted regarding any "out of stock" items ordered to arrange when items will be available or a full refund on the item or offered the nearest alternative.

3.       No cancellation of goods already in transit can be accepted. If the Customer should refuse these goods on arrival, the Customer will be responsible for the cost of two way carriage and any loss of profit incurred in the resale of the goods.

4.       Should any of the goods supplied by Flowervision (Bristol) Ltd prove to be defective the customer must notify Flowervision (Bristol) Ltd within two days of receipt of the goods. The goods must be held by the customer until such time as Flowervision (Bristol) Ltd and the customer mutually agree on either the return of the goods or suitable credit.

5.       Goods cannot be returned for credit without the prior agreement of Flowervision (Bristol) Ltd. Goods wrongly ordered and returned for exchange will be subject to the discretion of Flowervision (Bristol) Ltd. In the event of an exchange being accepted the customer is responsible for returning the unwanted items to Flowervision (Bristol) Ltd in unused, unpackaged and in non-defective order.

6.       Flowervision (Bristol) Ltd reserves the right to alter prices and withdraw any items form sale without notice.

7.       Risk in goods shall pass to the customer on delivery.

8.       Title to goods remains with Flowervision (Bristol) Ltd until paid for in full.

9.       All prices quoted are subject to VAT at the standard rate.

10.     All dimensions in our online shop are approximate and should be taken as a guide and due to photographic limitations colour reproductions should also be taken as a guide only.

11.  All items are subject to price increases, dependent upon the purchase price from the supplier at the re-order point. To be sure of a given price please call to confirm the current selling price.